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Shipping & Delivery
1. Shipping Carrier Selection
We cooperate with multiple international logistics carriers to deliver orders to all countries. We will select the optimal shipping channel for your package based on the destination country, package weight, and real-time logistics capacity. We do not guarantee the assignment of a specific courier for each order.
2. Shipping Cost
All shipping costs for orders are borne by the merchants and free shipping service is provided.
3. Order Processing Time
All handcrafted luxury bags require customized production after payment confirmation. We will finish production and arrange shipment within 3–7 working days. Orders placed on weekends, public holidays or during peak seasons will be processed sequentially on the next working day.
4. Delivery Time Frame & Time Fluctuation
International shipping lead time is estimated to be 20–40 working days for all European and American destinations.
Due to uncontrollable factors including cross-border customs inspection, local postal backlogs, carrier schedule adjustments, peak holiday logistics surges, and regional transportation delays, actual delivery time may fluctuate beyond the estimated window. We do not provide compensation for delayed delivery caused by the above objective logistics issues.
5. Tracking Information
Once your package is dispatched, we will send you a tracking number via email within 1–3 working days. You can track logistics progress on the official website of the corresponding logistics carrier. If you fail to find valid tracking updates for over 7 days after receiving the tracking code, please contact our online customer service for assistance.
6. Customs & Import Duties
We will cover all import taxes, customs duties, VAT and other clearance fees imposed by the destination country. We will declare the package value in accordance with international shipping standards and have no authority to interfere with local customs inspection regulations. If the package is detained, returned or confiscated by customs, all resulting losses and expenses shall be borne solely by the buyer.
7. Shipping Address Responsibility
Please double-check your shipping address, postal code and contact information before submitting the order. We will not reship or issue refunds for undeliverable packages caused by incorrect, incomplete or invalid addresses provided by customers.
We cooperate with multiple international logistics carriers to deliver orders to all countries. We will select the optimal shipping channel for your package based on the destination country, package weight, and real-time logistics capacity. We do not guarantee the assignment of a specific courier for each order.
2. Shipping Cost
All shipping costs for orders are borne by the merchants and free shipping service is provided.
3. Order Processing Time
All handcrafted luxury bags require customized production after payment confirmation. We will finish production and arrange shipment within 3–7 working days. Orders placed on weekends, public holidays or during peak seasons will be processed sequentially on the next working day.
4. Delivery Time Frame & Time Fluctuation
International shipping lead time is estimated to be 20–40 working days for all European and American destinations.
Due to uncontrollable factors including cross-border customs inspection, local postal backlogs, carrier schedule adjustments, peak holiday logistics surges, and regional transportation delays, actual delivery time may fluctuate beyond the estimated window. We do not provide compensation for delayed delivery caused by the above objective logistics issues.
5. Tracking Information
Once your package is dispatched, we will send you a tracking number via email within 1–3 working days. You can track logistics progress on the official website of the corresponding logistics carrier. If you fail to find valid tracking updates for over 7 days after receiving the tracking code, please contact our online customer service for assistance.
6. Customs & Import Duties
We will cover all import taxes, customs duties, VAT and other clearance fees imposed by the destination country. We will declare the package value in accordance with international shipping standards and have no authority to interfere with local customs inspection regulations. If the package is detained, returned or confiscated by customs, all resulting losses and expenses shall be borne solely by the buyer.
7. Shipping Address Responsibility
Please double-check your shipping address, postal code and contact information before submitting the order. We will not reship or issue refunds for undeliverable packages caused by incorrect, incomplete or invalid addresses provided by customers.
