Refund policy

Refund requests may only be submitted prior to shipment. No refunds will be granted once the order has been dispatched. (All items are fully handmade custom products, shipping fees are covered by the merchant, and raw material costs are incurred once production begins. Orders will be locked after shipment with no option for refunds.） All custom-made goods are non-refundable under all circumstances. The actual arrival time of refund funds is subject to the processing efficiency of the payment institution.